HCL Walkin Interview for International Chat Process
HCL Technologies Limited
0 – 5 years Noida
HCL Technologies Limited Careers
Time and Venue
3rd November – 4th November, 11 AM onwards
HCL Technologies Limited BSERV, N5 Building A-22, Sector – 60, Noida, UP – 201301
Contact No:- 01204324409
Walk in timings: 11.00 pm to 6.00 pm
Greetings from HCL!!
We are pleased to inform you about the opening in Noida with the No.1 employer in India, HCL Technologies for the profile of Customer service Rep/Sr. Customer Service Rep in a International US Live Chat process.
You can come for the Direct Walk-in on 3rd & 4th Nov’18 and collect On-Spot Offer Letter based upon the selection.
Process: International Chat Process
Designation: Customer Service Rep /Sr. CSR
Roles & Responsibilities:-
- Registration & Scheduling for client examinations.
- Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
- Follow escalation procedures for issues uncontrollable at CSR level.
- Updating different trackers like End User complaint tracker etc.
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security – proprietary data of customers
- Meeting SLAs & maintaining Quality Standards.
Shift Window:-10 hrs (US Shifts)
- Any Undergraduate/Graduate Fresher with good grammar and good typing skills is eligible.
- Candidate’s with experience in International live chat are eligible.
- Good Typing Skills (30 wpm with 90% accuracy).
- Good command in verbal and written English.
- Excellent written communication skills
- Good comprehension and correct grammar skills
- Excellent computer/ internet navigation skills.
Benefits & Compensation:-
- Compensation Best in the industry.
- Home pick and drop office cabs available.
- Opportunity for fast track career growth.
- International standard facility.
- Recreational activities and cultural programs.
- ATM and Concierge available within premises.
HCL Technologies Limited, N5 Building,
A-22, Sector – 60, Noida, UP – 201301
Walk in timings: 11.00 am to 6.00 pm
HR Contact: Priyanka Bisht
Email Id:- Priyanka.firstname.lastname@example.org
Please mention Priyanka Bisht as a source/reference at the top of your CV.
Notes: All candidates should carry resume & 1 passport size photograph
Salary: INR 2,00,000- 4,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO , KPO , LPO , Customer Service , Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
CSE, CSR, Live Chat, Chat Support, Web Chat, Online Chat Fresher experienced
Desired Candidate Profile
UG: Any Graduate
PG:Any Postgraduate – Any Specialization
HCL Technologies Limited
ABOUT THE COMPANY,
HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Info systems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.
Please visit for more info: www.hcl.com
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