DESCRIPTION:

Performs routine assignments in the entry level to a professional job progression. Typically has knowledge of and exposure to fundamental theories, principles, and concepts. Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others.

Responsibilities:

  • With supervision, provides support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
  • Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.
  • Configures IT technology and executes basic changes while following standard operating procedures and change/ release management policies.
  • Drafts technical and end-user documentation for specific IT service or set of services.
  • Monitors specific IT service or set of services for availability and performance and reports anomalies through a predefined process.
  • Completes root cause analysis of outages or incident trends (often working with managed services partner).

Functional Knowledge

  1. Demonstrates conceptual knowledge of theories, practices, and procedures within a discipline

Business Expertise

  1. Applies general knowledge of business developed through education or past experience

Leadership

  1. No supervisory responsibilities; accountable for developing a technical contribution

Problem Solving

  1. Uses existing procedures to solve standard problems; analyzes information and standard

practices    to make judgments

Impact

Has a limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

Exchanges straightforward information asks questions and checks for understanding

Salary: Not Disclosed by Recruiter

Industry:  Semiconductors / Electronics

Functional Area:  IT Software – Other

Role Category:  Admin/Maintenance/Security/Datawarehousing

Role:  DBA

Employment Type:  Permanent Job, Full Time

Key skills:

Customer service, GIS, Service management, Managed services, Support services, Release management, Service level, Root cause analysis, Standard operating procedures, ITSM.

Education :

Bachelor’s Degree

Up to 1 Years of Experience

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Education: UG -B.Tech/B.E. – Computers

COMPANY PROFILE:

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. Our innovations make possible the technology shaping the future.

CONTACT DETAILS

Recruiter Name: HR

Reference Id: 1807286

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